Frequently Asked Questions

Answers for all your pet questions.

Appointments

What types of pets do you treat?

We treat dogs and cats.

To provide the highest quality care, we ask that you call ahead before arriving. This helps us prepare for your pet’s needs and minimize wait times.

Call us right away. We’ll guide you on next steps and let you know if immediate care is available at our animal hospital or refer you to a nearby emergency facility.

Yes! We’re excited to welcome new clients and offer $35 off your pet’s first wellness exam as our way of saying thanks for choosing us.

To help us get to know your pet and provide the best care possible, please bring:

• Your pet on a secure leash or in a carrier
• Any previous medical records or vaccine history
• A list of current medications or supplements
• Any questions or concerns you’d like to discuss

If you’re a new client, you’re welcome to fill out our forms ahead of time online to save time at check-in. And of course, a few treats never hurt — especially for nervous pets!

We understand that health concerns don’t always come with notice. That’s why we’re open 7 days a week until 8 pm with same-day availability for urgent care needs. We also offer drop-off appointments and keep you in the loop with text updates, so your pet can get the care they need while you keep your day on track. If your pet needs to be seen today, we kindly ask you call ahead to ensure we’re ready for your pet.

We get it; not every pet loves coming to the vet! That’s why we’ve built an environment that minimizes stress from the moment you walk in. Several members of our team are Fear Free Certified, and we use techniques designed to help pets feel safe and calm throughout their visit. For pets with ongoing anxiety or behavioral concerns, we also offer behavior consultations to help address fear at the root, not just in the exam room.

If something feels off, give us a call. Our team can help you talk through your pet’s symptoms and determine if they should be seen today. You can also check our urgent care page to learn what ailments may require same-day care.

We believe great veterinary care is built on partnership. From your first visit forward, you’ll find a team that empowers you with guidance and education, supports you through both routine care and unexpected moments, and works together to ensure every visit is as low-stress as possible. Whether you’re here for preventive care or same-day urgent needs, our goal is simple: to promote lifelong health, well-being, and peace of mind. That’s why we serve with the motto, “From wags to worries, we’ve got you covered!”

Financing

We do not offer payment plans. Payment is due at the time of service. For flexible financing options, we recommend CareCredit.

You can apply for a CareCredit card online in just a few minutes! Click here to get started. The application is secure and straightforward, and you’ll find out if you’re approved right away. If you have any questions, our team is happy to help guide you through the process during your visit.

Once approved, you can use your CareCredit card just like any other credit card. Simply present it at checkout when paying for your pet’s visit.

CareCredit can be used for most veterinary services, including wellness exams, vaccinations, dental care, diagnostics, surgery, and urgent care visits. If you have questions about whether a specific treatment qualifies, just ask—our team is happy to help.

Pet insurance can be used at our hospital, as well as any licensed veterinary practice. After your visit, you’ll typically pay us directly and then submit your invoice to your insurance provider for reimbursement based on your plan. Some insurance companies offer a Vet Direct Pay option, which lets them pay us directly so you don’t have to pay the full amount upfront.

There’s no one-size-fits-all answer. The best plan depends on your pet’s breed, age, health history, and your budget. We recommend comparing options based on coverage, exclusions, reimbursement rates, and monthly premiums. Tools like Pawlicy Advisor can help you evaluate top providers side-by-side to find the best fit for your needs.

Services

While most surgeries—especially routine ones like spays and neuters—are generally safe, every procedure carries some level of risk. That’s why we perform a pre-surgical exam and bloodwork to assess your pet’s overall health and minimize potential complications.

During surgery, your pet is in skilled, caring hands. Our team follows strict safety protocols and uses advanced monitoring equipment to track vital signs like heart rate, oxygen levels, and blood pressure. A dedicated team member stays by your pet’s side from start to finish to ensure they remain safe, comfortable, and closely observed throughout the entire procedure. If you have any concerns about your pet’s health before surgery, we’re always here to talk it through with you.

Recovery varies by procedure, but most pets go home the same day with clear instructions. Activity should be restricted for at least 7–14 days, depending on the procedure. Our expert veterinarians will guide you on safe timing for walks, play, and bathing. Expect rest, limited activity, and follow-up care to ensure proper healing.

Your pet may experience mild discomfort, but we provide pain management before, during, and after surgery to keep them as comfortable as possible throughout recovery.

Surgery costs can vary based on your pet’s needs and the type of procedure. We’ll provide a clear, upfront estimate and walk you through your options so you can make the best decision for your pet’s care. For added flexibility, we also accept CareCredit, a health-focused payment option that allows you to manage veterinary expenses over time.

While most surgeries—especially routine ones like spays and neuters—are generally safe, every procedure carries some level of risk. That’s why we perform a pre-surgical exam and bloodwork to assess your pet’s overall health and minimize potential complications.

During surgery, your pet is in skilled, caring hands. Our team follows strict safety protocols and uses advanced monitoring equipment to track vital signs like heart rate, oxygen levels, and blood pressure. A dedicated team member stays by your pet’s side from start to finish to ensure they remain safe, comfortable, and closely observed throughout the entire procedure. If you have any concerns about your pet’s health before surgery, we’re always here to talk it through with you.

Yes. Even indoor pets are at risk for airborne diseases, parasites, or illnesses transmitted through brief outdoor exposure or other animals. We customize your pet’s vaccine plan to match their lifestyle and minimize risk.

Recovery depends on the type of surgery and your pet’s individual health, but most pets bounce back quickly with proper care. After the procedure, we’ll send you home with detailed instructions covering things like activity restrictions, medications, and how to monitor the incision site. Our team is always available if you have questions during your pet’s healing process, and we offer complimentary post-op incision checks to make sure everything is healing as it should.

Puppies and kittens should start wellness care as early as 6–8 weeks of age. Early visits help establish a vaccine schedule, screen for parasites, and give us a chance to monitor development. It’s also a great opportunity to ask questions about training, nutrition, and preventive care.

Urgent care is for non-critical conditions that still require prompt attention. Emergency care is for serious, life-threatening issues. If you’re unsure, give us a call and we’ll help guide you.